Once your order is entered, you can pay at the terminal with a credit card or a prepaid Val's card that is sold at a discount. Paying with cash is accomplished when the order is picked up. That happens when the fellow at the window calls the number printed on each ticket. If you've already paid, just present the ticket and take your food. If not, hand him the cash and he will quickly return your change along with your food. A few call-in orders are mixed in with those from the touch screens. These are identified by name and paid for, with cash or card, when picked up. I was initially unhappy about happening to drive by during what was obviously one of their busiest periods but soon realized that, without a virtual herd of customers, I'd have missed a lot. It is a phenomenal operation and the skill set required to work that window is hard to imagine. You get a high-energy show for the price of a meal and you get the meal -- a pretty good one -- too.